US Open FAQ's

Q. What are the different stadiums?

Arthur Ashe Stadium - (Reserved Seating) - Provides an assigned seat in the main stadium along with first-come, first-served access to Louis Armstrong Stadium, the Grandstand and all of the field courts.

Louis Armstrong Stadium (Reserved Seating) - Provides an assigned seat in Louis Armstrong Stadium, along with first-come, first-served access to the Grandstand and all of the field courts. Louis Armstrong tickets are only sold for the first nine days of the tournament.

Grandstand Stadium (Reserved Seating) - Provides an assigned seat in the Grandstand Stadium, along with first-come, first-served access to all of the field courts. Grandstand tickets are only sold for the first eight days of the tournament.

Grounds Admission (General Admission) - Provides first-come, first-served access to Louis Armstrong Stadium, the Grandstand and all of the field courts. Grounds Admissions are only sold for the first eight days of the tournament.

Q. When do gates open for Day and Evening Sessions?

Generally the gate entry time is one hour prior to the start of the session. Typically, the earliest you can enter the grounds with a day session ticket is at 9:30 a.m. Day session ticket holders must enter the grounds before 6:00 p.m. The earliest you can enter the grounds with an evening session ticket is 6:00 p.m. Please note that finals weekend times may differ and all sessions and gate entry times are subject to change. Please refer to the US Open schedule on www.usopen.org for up to date match times.

Q. When do Evening sessions end?

Tennis is unique from most other sports and entertainment events in that the length of a match can vary greatly depending on play. The night session ends officially after the evening matches conclude (traditionally around 10 or 11 p.m.).

Q. How many matches are played in Arthur Ashe Stadium during a given session?

The schedule for each day's matches is posted on www.usopen.org the night before they occur. During the Day Session, there will typically be two matches played in Arthur Ashe Stadium. During the evening, there are typically two matches played in Arthur Ashe Stadium. This is subject to both weather and schedule changes. Ultimately, the number of matches is determined by the Referee's Office and is subject to change at any time.

Q. If I don't want to be looking into the sun, where's the best area to sit on Arthur Ashe Stadium?

To have shade during the day session, it is best to sit in the top rows on the south and west sides of the stadium.

Q. Which side of the Arthur Ashe Stadium court do the Umpire and players sit?
The players and umpire sit on the west side of the court.

Q. When will my tickets be delivered?

Tickets are generally delivered one week before your first day of attendance. Actual delivery times vary from event to event depending on many factors including when tickets are physically allocated by the tournament.

Q. What if my tickets are lost or stolen?
When you receive your tickets, keep them in a safe place. Unfortunately, tickets cannot be replaced if they are lost, stolen, or damaged. Please note that direct sunlight or heat can damage some tickets. 

Q. What is the address of the venue?
Flushing Meadow - Corona Park

Q. Will the tickets I order be together?

Yes. All ticket order of two tickets will be together. For orders of 3 or more tickets we do our best to get all the tickets together, but it’s not guaranteed. We will make sure to have at least all the tickets as pairs.

Q. When tickets are listed as a “General” ticket for a particular level, what does that mean?

When a ticket is listed as a “General” ticket, such as Promenade General, this simply means that your tickets are guaranteed to be located in a section within that given level. Even though it’s listed as “General”, all tickets are reserved. You will only know the actual seats (section, row, and seat number) once the tickets are delivered.

Q. What are the different types of Evening Session tickets?

Arthur Ashe Stadium (Reserved Seating) - Provides an assigned seat in the main stadium for any matches scheduled to take place in Arthur Ashe Stadium on a given evening.
Louis Armstrong Stadium (Reserved Seating) - Provides an assigned seat for any matches scheduled to take place in the Louis Armstrong Stadium on a given evening.

Q. What is the minimum age for a child to require a ticket?

Children 24 months and older require a full-price ticket.

Q. What does it mean when the ticket listing on our site (tennistours.com) says it is a "General" ticket, for example, "Promenade - General", "Loge G-N - General", or "Courtside - General"?

It means that the ticket will be located anywhere in the selected level. So if the listing was for a "Promenade - General" ticket, the ticket will be located in any one of the Promenade level sections. It will still be a reserved ticket, but we just don't know exactly which section, row and seat number(s) it will be until the ticket is allocated.

Q. Can I get into Arthur Ashe Stadium with a Grounds Admission ticket?

No, the only ticket that permits access into Arthur Ashe Stadium is an Arthur Ashe Stadium reserved ticket.

Q. What is Mobile Entry Ticketing?

Mobile Entry means your US Open ticket is accessed on your phone. That means that you won't need to print and remember to bring tickets to get into the grounds - no more worries about leaving your ticket at home or the office. Mobile tickets enable you to manage, view, scan, transfer and sell your tickets with the device that's always with you. Your phone is always in your pocket, your purse or your hand, and doesn't require a printer or remembering to grab your tickets before you go.

Q. What if I lose connectivity / can't connect to my account at the gates?

Since cellular connectivity may experience peaks at the US Open, we encourage you to download your tickets to your mobile device before heading to the US Open. If you have an iPhone, you can store your tickets in your Apple Wallet. If your tickets are on a mobile web browser, avoid clearing out your browser history until after the event.

Q. Can I still use PDF tickets?

No, PDF tickets will no longer be accepted at the USTA Billie Jean King National Tennis Center.

Q. When will I receive my tickets?
E-Tickets are generally available approximately 1 week before your first day of attendance. Hard (traditional ) tickets are generally available a week before your first day of attendance and can be
sent to you by FedEx to your home or hotel, or they can be picked up in New York a day before or day of your day of attendance at our Welcome Desk at the W Hotel Times Square.

Q. Are there accessible seating at the venue?

The USTA Billie Jean King National Tennis Center ("Center") is accessible. Accessible vertical access is provided via ramps and elevators, with escalators offering additional convenience for ambulatory guests. Wheelchair-accessible seating is provided off both the lower and upper concourses of Arthur Ashe Stadium, off the lower concourse of Louis Armstrong Stadium, off the lower and upper concourses of the Grandstand Stadium, off the concourse of Court 17 and at each of the field courts. All accessible seating is subject to availability. All seating in Arthur Ashe Stadium is reserved. Seating in Grandstand Stadium is both reserved (lower concourse) and available on a first-come, first-served basis (upper concourse). Seating in all other venues is available on a first-come, first-served basis. The US Open will accommodate disabled guests and up to three companions in designated accessible seating areas, subject to availability. Additional companions may be accommodated in nearby available seating. If you need assistance of any kind during the tournament call Client Services at 718-760-6363.

Q. What are the restaurants requiring a certain pass or type of ticket?

US Open Club The US Open Club is located on the ground floor of Arthur Ashe Stadium. The Club is available to all Subscription Series ticket holders for a nominal entrance fee and is included for Silver Loge Box seat holders. Restaurant passes are required*. To purchase passes, please visit the US Open Box Office.
* Please note that food and beverage are not included with the purchase of restaurant passes. Cost of book will vary depending on your plan.

Aces Enjoy local and seasonal seafood creations by Ed Brown, creator of Ed's Chowder House, and sushi prepared by Iron Chef Masaharu Morimoto. Menu highlights include Maine lobster BLTs with Nueske bacon, ACES Raw Bar and one-of-a-kind rolls. Loge and Promenade Subscription Series ticket holders may purchase passes for the by calling the Ticket Office at 718.760.6363.

Champions Bar & Grill A BLT Steakhouse imagined by Celebrity Chef David Burke in the newly transformed Champions Bar & Grill. Loge and Promenade Subscription Series ticket holders may purchase passes for the by calling the Ticket Office at 718.760.6363.

Q. What is the address of the venue?

The address of the Billie Jean King National Tennis Center is Flushing Meadow - Corona Park, Flushing, NY 11368

Q. Where are the Car Services located outside the venue?

Yellow & Green Cab Service is located by exiting the East Gate and heading to the North side of the East Gate Boardwalk down on the Roosevelt street level. For Hire Vehicles along with Uber are located outside the South Gate past the Unisphere at the NY State Pavilion.

Q. What are the directions to the venue?

TO SAVE TIME, please use either the Van Wyck Expressway and Exit 12A - College Point Blvd or the Long Island Expressway (LIE/I-495) and Exit 22B - College Point Blvd.

FROM MANHATTAN
Take the RFK Bridge (formerly Triborough) to the Grand Central Parkway East. Exit the Grand Central Parkway East at Exit 9E - I-678/RT-25A East/Northern Boulevard East. Stay to the left and follow to the Van Wyck Expressway South. Exit the Van Wyck Expressway South at Exit 12A - College Point Blvd. Follow signs to US Open Parking.

FROM BROOKLYN (OPTION #1)
Take the Brooklyn-Queens Expressway (BQE/I-278) East to the Grand Central Parkway East. Exit the Grand Central Parkway East at Exit 9E - I-678/ RT -25A East/Northern Boulevard East. Take the RT-25A East/Northern Boulevard East exit ramp toward the Mets stadium. At the 1st traffic light off the exit ramp, make a right onto Shea Road. Follow signs to US Open Parking.

FROM BROOKLYN (OPTION #2)
Take the Jackie Robinson Parkway to the Van Wyck Expressway North. Exit the Van Wyck Expressway at Exit 12A. Continue straight on to College Point Blvd. Follow signs to US Open Parking.

FROM LONG ISLAND
Take the Long Island Expressway (LIE/I-495) West to Exit 22B - College Point Blvd. At first light, make a right on College Point Blvd. Follow signs to US Open Parking.

FROM CONNECTICUT/WESTCHESTER (OPTION #1)
Take I-95 to the Whitestone Bridge to the Whitestone Expressway South. Stay to the left and take the Van Wyck Expressway. Exit the Van Wyck Expressway South at Exit 12A - College Point Blvd. Follow signs to US Open Parking.

FROM CONNECTICUT/WESTCHESTER (OPTION #2)
Take I-95 to the Throgs Neck Bridge to I-295/Clearview Expressway South. Exit I-295/Clearview Expressway South at Exit 4 - Long Island Expressway (LIE/I-495) West. Take the Long Island Expressway (LIE/I-495) West to Exit 22B - College Point Blvd. At the first light, make a right on College Point Blvd. Follow signs to US Open Parking.

FROM NORTHERN NEW JERSEY (OPTION #1)
Take the George Washington Bridge to the Harlem River Drive, then to the RFK Bridge (formerly Triborough). Follow "FROM MANHATTAN" directions above.

FROM NORTHERN NEW JERSEY (OPTION #2)
Take the George Washington Bridge to the Cross Bronx Expressway, then to the Whitestone Bridge. Take the Whitestone Expressway South. Stay to the left and take the Van Wyck Expressway. Exit the Van Wyck Expressway South at Exit 12A - College Point Blvd. Follow signs to US Open Parking.

FROM SOUTHERN NEW JERSEY:
Take the Verrazano Bridge to the Brooklyn-Queens Expressway (I-278) East to the Grand Central Parkway East. Follow "FROM BROOKLYN" directions above.

Q. Is mass public transit available?

Use mass transit to make your trip to the US Open convenient and cost-effective. Subway: The 7 train provides easy service from Grand Central Terminal to Mets-Willets Point Station, including connections for all Metro-North Trains from Westchester and Connecticut. Service is also available from the Port Authority Bus Terminal. Long Island Rail Road: LIRR provides service to Mets-Willets Point Station from Woodside, and convenient connections from Penn Station for New Jersey Transit customers. For guests with disabilities, get off the LIRR train at 61st/Woodside Station and transfer to the 7 train. Take the 7 train to Mets-Willets Point Station.
Schedules Online: The MTA website, mta.info, provides complete schedules and information about the most convenient ways to get the US Open.

Q. What items are prohibited?

• Backpacks
• Hard coolers or like containers
• Sealed packages of any kind
• Bottles or cans (glass or metal)
• Aerosol cans (i.e. sunscreen) or noisemaking devices
• Alcohol
• Video cameras or recording devices (except for cell phones and SLR cameras with video or recording capabilities)
• Computers or laptops
• Food (except in limited quantities, or for medical, dietary or infant purposes)
• Weapons
• Animals (unless a service animal)
• Flags, banners or signs
• Any materials constituting unauthorized advertising or promotion
• Laser pointing devices
• Tennis racquets
• Drones (UAS-Unmanned Aircraft Systems) or other model aircraft
• Selfie sticks or other telescopic devices
• Any other items deemed inappropriate or dangerous by the US Open personnel, in their sole discretion

We are an Official Sponsor of the USTA Southwest Section as its "Official Tennis Travel Partner".

When can I expect to receive my US Open tickets?

Tickets are scheduled to begin being distributed from our office in Scottsdale around the 18th of August with tickets for the first week of the tournament being sent out first followed by second week orders. If you still haven't received your tickets within one week of your first day of attendance at the tournament, feel free to contact us. Otherwise, please rest assured that your ticket order is being processed normally. If this doesn't work with your travel plans, we can arrange to have your tickets left for you at the W Hotel in New York.